Online Services

We are dedicated to providing professional services with heartfelt care. 24/7, 365 days a year, our after-sales service hotline promptly responds to customer needs. Our nationwide service teams are spread across the country to offer expert technical support. Our warm and attentive customer call center provides sincere phone follow-ups to ensure customer satisfaction. Throughout the entire process, we strictly adhere to ISO9001 and ISO13485 quality management system standards.

Warranty Services

We promptly respond to customer demands for warranty services. We offer various repair options, including on-site repairs, mailing in the product for repair, returning to the factory for repair, or visiting our local offices. Customers can also opt for extended warranties to reduce maintenance costs and usage risks. Please consult our engineers in the respective region for specific extended warranty pricing, which does not apply to consumables, accessories, and certain modules.

Customer Training

We provide professional, flexible, and comprehensive training for our customers! Our on-site training for end-users equips hospital staff with clinical application and maintenance training, enhancing product proficiency and reducing clinical application risks. We also offer comprehensive training for channel partners to deliver a better customer experience. Additionally, our online training allows learning through remote guidance and video demonstrations, ensuring flexibility for learning anytime and anywhere!